Contact MyrrenReco
Questions before you sign up, help with your reports, or a billing question? Here is every way to reach the MyrrenReco team, and which one to use.
Talk to us
Anyone can use these. You do not need an account.
WhatsApp
The quickest way to ask a question, before or after you sign up.
+91 84202 62412Email
For anything in writing: billing, refunds, invoices or a longer question.
support@myrrenreco.comBook a demo
See MyrrenReco working in a 30-minute session. Monday to Saturday, 8:00 AM to 6:00 PM, India time.
Book a demo
Already a customer?
Sign in and open Help in the menu. These work even if your trial or plan has ended, because that is often exactly when you need us.
Customer Support Center
Open a support ticket about any screen, a report, billing or your account. You can attach up to 3 screenshots or PDFs to each message, and follow the whole conversation in one place.
Set up a support call
Pick a 30-minute slot and we call you on your phone at that time. Calls run Monday to Saturday, 8:00 AM to 6:00 PM, India time.
Book a training
Want a guided walk-through of the product? Choose the times that suit you and ask for a training session. We confirm the actual time by email.
What we can help with
Ask us about anything to do with MyrrenReco, for example:
Getting started
Which reports to download from Flipkart Seller Hub or the Meesho Supplier Panel, and how to add them.
Reading your reports
What a number on your Dashboard or in Reports & Reconciliation means, and why an order shows the result it does.
Product costs and profit
Adding what your products cost you, so you can see your real profit for each product and each month.
Customer Database
Adding your shipping labels and finding repeat buyers and risky buyers.
Plans, payments and invoices
Choosing a plan, paying, adding Firms, finding your GST invoice, or asking for a refund.
Your account
Signing in, your Firms, exporting your data, or deleting your account.
The quickest way to ask
Chat with us on WhatsApp. The chat opens with a first message already typed, so you can just add your question.
Help us help you faster
When you write to us, a few details save a lot of back and forth:
- Which marketplace it is about: Flipkart or Meesho.
- The Firm name and the month you are looking at.
- The order ID, or the Meesho Sub Order ID, if it is about one order.
- A screenshot of what you see.
- Your invoice number, if it is about a payment or a refund.
Never send us your passwords, one-time codes, card numbers, CVV or your Flipkart or Meesho login. We will never ask for them. MyrrenReco only needs the reports you download yourself.
Who runs MyrrenReco
MyrrenReco is made in India for Flipkart and Meesho sellers, and is run by the MyrrenReco Team.
Questions
Can I ask questions before I sign up?
Yes. Message us on WhatsApp or email us. You do not need an account, and there is no obligation to buy.
Can you check whether my reports will work?
Yes. Tell us which marketplace you sell on and which reports you can download, and we will tell you what you need. You can also book a demo and see it working.
How do I ask for a refund?
Email support@myrrenreco.com with your invoice number within 3 days of paying. Our money-back guarantee page explains what is covered.
My trial has ended. Can I still get help?
Yes. Sign in and open Help. Support tickets and support calls work even when your trial or plan has ended.
Do I need an account to book a demo?
No. Anyone can book a demo. You pick a 30-minute time that suits you, and we confirm it by email.
I run more than one business. Can one account cover them all?
Yes. Each business is a separate Firm under one account, with its own reports and data. Silver includes 2 Firms, Gold 3, Platinum 4 and Diamond 6, and you can add more. Basic covers one.
Can I talk to someone on the phone?
Yes. If you are a customer, sign in and set up a support call from Help, and we will call you at the time you choose. If you are not a customer yet, book a demo.
Can I get my data out, or delete my account?
Yes. You can export your full Firm data at any time, and you can permanently delete your account yourself from Settings. Ask us if you need help with either.
Is my business data safe with you?
Your business data is private to your own account, and every connection to MyrrenReco is encrypted. Our Privacy Policy explains how your data is handled.
Do you need my Flipkart or Meesho password to help me?
No, never. We only ever work with the reports you download yourself. Please do not share any password or one-time code with anyone claiming to be us.
Or just try it yourself.
Run one complete report on your own data, with every figure unlocked and no card required.
Start free trialYour first eligible paid subscription comes with a 3-day money-back guarantee. View refund terms
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