Our 3-day money-back guarantee
Buy your first paid plan with confidence. If you are not happy with it, tell us within 3 days of paying and we will give you a full refund. You do not have to give a reason.
Why we offer it
Checking your marketplace payments is personal. Your reports, your products and your way of working are different from every other seller's. We would rather you decide with your own numbers in front of you than with our promises.
The free trial lets you see a complete report on your own data before you pay anything. The guarantee covers the next step: if you buy a full plan and it is not right for you after all, you get your money back.
How the 3 days are counted
The 3 days are calendar days, in India time. The day you pay does not count against you: if you pay on the 1st of the month, you can ask for a refund at any time until the end of the 4th.
It does not matter what time of day you paid. Paying late in the evening does not cost you a day.
What is covered
- Your first paid subscription on MyrrenReco.
- Silver, Gold, Platinum and Diamond plans.
- A full refund of what you paid for that subscription.
- Any reason, or no reason at all.
What is not covered
- The Basic Plan.
- Renewals and any later purchase. If your first paid subscription was Basic, later plans are not covered either.
- Payments for additional Firms.
- Requests made after the 3 days have passed, unless the law says otherwise.
How to ask for a refund
- Find your invoice numberIt is on the GST invoice we emailed you after payment, and on the Billing screen inside the app.
- Email us within 3 daysWrite to support@myrrenreco.com and include your invoice number. Tell us you want a refund under the guarantee. That is all we need.
- We process your refundOur team checks the payment and processes the refund by hand, to a suitable payment method. We will not ask why you want it.
What happens after the refund
- Your paid access for that subscription ends. You can still open your Dashboard and read it.
- The reports, customer data and product costs in your Firms are kept for 30 days, then deleted.
- If you buy a new plan within those 30 days, everything comes back just as you left it.
Never put passwords, one-time codes, card numbers or CVV in your email. We will never ask you for them.
The guarantee is part of our Terms & Conditions, section 6. View refund terms
Questions before you buy?
Ask us anything about the plans or the guarantee on WhatsApp. No account needed.
Questions
Do I have to explain why I want my money back?
No. No reason is needed, and none will be asked for.
Why is the Basic Plan not covered?
The guarantee is offered on Silver, Gold, Platinum and Diamond only. If you want to try MyrrenReco before paying, the free trial lets you run a complete report on your own data at no cost.
I bought Basic first. Is my later Silver plan covered?
No. The guarantee covers your first paid subscription only. If that was Basic, later purchases are not covered.
Does the guarantee cover renewals?
No. It covers your first paid subscription only, not renewals, later purchases or payments for additional Firms.
Can I try MyrrenReco before paying at all?
Yes. Start with the free trial: 10 days of full access to one business, including one complete report on up to 500 orders from one marketplace (Meesho or Flipkart), with every number shown. No card needed. One trial per email address.
Will I lose my data if I take a refund?
Not straight away. Your Firm data is kept for 30 days after the refund. If you buy a plan again in that time, it all comes back. After 30 days it is deleted.
Is the refund for the full amount?
Yes. You get back the full amount you paid for that first subscription. Nothing is kept back for the days you used.
Is this the same as cancelling my plan?
No. Plans do not renew on their own, so there is nothing to cancel. The guarantee is about getting your money back for your first paid plan, if you ask within 3 days.
I paid for Gold, Platinum or Diamond. Is the whole amount covered?
Yes. If Gold, Platinum or Diamond is your first paid subscription and you ask within 3 days, the full payment is refunded, even though the plan covers several months or a year.
Can I ask for a refund on WhatsApp?
Please use email, so we have your request in writing with your invoice number. Write to support@myrrenreco.com. You are welcome to ask questions about the guarantee on WhatsApp.
Where do I send my refund request?
Email support@myrrenreco.com with your invoice number. It is the same support address you would use for anything else.
Start free, pay only when you are sure.
Run one complete report on your own data first, with every figure unlocked and no card required.
Start free trialYour first eligible paid subscription comes with a 3-day money-back guarantee. View refund terms
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